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Diffstat (limited to 'WinQuake/data/HELP.TXT')
| -rw-r--r-- | WinQuake/data/HELP.TXT | 238 |
1 files changed, 119 insertions, 119 deletions
diff --git a/WinQuake/data/HELP.TXT b/WinQuake/data/HELP.TXT index ef79fbd..02cb2e5 100644 --- a/WinQuake/data/HELP.TXT +++ b/WinQuake/data/HELP.TXT @@ -1,119 +1,119 @@ -TECH SUPPORT -Any of the information listed below could change. Check the id software -Web Site, at www.idsoftware.com, for updates. - -A. Tech Support Options -id Software does charge for technical support, but we strive to offer -this service at the lowest cost possible. Because volume on the support -lines dictate costs, we periodically adjust our rates for Voice Tech -Support. Check our web site for current pricing. - -Paying for Voice or Automated Support -1 -- You can get Voice Support using a major credit card for a one-time -shot. The system asks for your credit card number and expiration date, -then pre-authorizes your credit card for the tech support call. You will -only be billed for the number of minutes actually used. - -2 -- You can assign yourself a rechargeable PIN account. The system prompts -you for your credit card information, and assigns you a PIN account number. -You can use the PIN to access Voice Support, Automated Support and the -Game Hints Line. Once your account runs out, you can charge it up again. - -3 -- You may also charge up a PIN account using the number 1 (900) call-2-id. -Then call back at 1(800)ID-GAMES (1(800)434-3627), and use your new PIN to -receive all the support and hints you wish. - -4 -- id Software's Game Hints Line is accessible either using a PIN account -via 1 (800) ID-GAMES (see above), or by calling 1 (900) CALL2-ID, which -places the call on your phone bill. - - 1. Voice Support - Telephone -- 1 (800) id-games - - Lines Open from 12 noon to 10pm Central Time, 7 Days a - week ($1.75 per minute). Closed some holidays - - Please have the following information handy. - 1. Game title and version number. (The version - number can be found on the end text screen.) - 2. Your operating system, processor, processor - speed and amount of RAM. - 3. If you are having a sound, video or modem - problem, we need to know the device brand name - and model. - - 2. Automated Support - Telephone -- 1 (800) id-games - - Lines Open 24 hours a day, 365 days a year, or 366 days - in Leap years ($0.25 per minute) - - Please have pencil and paper handy. - - 3. E-mail Support - Just send your e-mail to support@idsoftware.com - - We will do our best to respond within 48 hours after - receiving your e-mail. - - When sending e-mail, cut and paste the following into your - e-mail message and fill in the blanks: - -Date: -Name: -Phone number: -E-mail address: (please include this, we redirect tons of mail) -Game Title: -Version #: -Operating system (eg., DOS 6.0 or Windows 95): -Computer type: -Processor type: -Processor speed: -Video card brand and model: (only if video problem) -Audio card brand and model: (only if audio problem) -Modem brand and model: (only if modem problem) -Network card brand and model: (only if netgame problem) -Network configuration (eg., NET.CFG file): (only if netgame problem) -Drivers, protocol stacks, and versions: (eg., lsl v2.14, exp16odi -v2.33, and ipxodi v3.01) (only if netgame problem) -If there were any error messages or fault information, report them -here: -Please state the problem you encountered: -Please state how to reproduce the problem: - - 4. Web Support - Found at www.idsoftware.com - - Our web support pages provide the same information that's - available via Automated Support, except it's free! - - 5. News Sites - For information, FAQ, or announcements: - rec.games.computer.quake.announce - For editing and hecking Quake-related files: - rec.games.computer.quake.editing - For general Quake discussion: - rec.games.computer.quake.misc - - 6. Game Hints Line - Telephone -- 1 (800) id-games or 1 (900) call-2-id - - Lines Open 24 hours a day, 365 days a year, or 366 days - in Leap years ($0.85 per minute) - You must be 18 years of age or have parental permission - to call 1 (900) call-2-id. - -B. In Europe - The help lines in Europe are open 7:30am - 5:00pm GMT, - Monday - Friday. - -English: +44 01923 209145 -German: +44 (0)1923 209151 -French: +44 (0)1923 209148 - -C. Problems - If you have an unfavorable experience using our services, please - send e-mail to 911@idsoftware.com. We would also like to hear - from you if you have something positive to share with us. Kindly - include your full name, address, phone number, and the problem - encountered or information you'd like to tell us about. +TECH SUPPORT
+Any of the information listed below could change. Check the id software
+Web Site, at www.idsoftware.com, for updates.
+
+A. Tech Support Options
+id Software does charge for technical support, but we strive to offer
+this service at the lowest cost possible. Because volume on the support
+lines dictate costs, we periodically adjust our rates for Voice Tech
+Support. Check our web site for current pricing.
+
+Paying for Voice or Automated Support
+1 -- You can get Voice Support using a major credit card for a one-time
+shot. The system asks for your credit card number and expiration date,
+then pre-authorizes your credit card for the tech support call. You will
+only be billed for the number of minutes actually used.
+
+2 -- You can assign yourself a rechargeable PIN account. The system prompts
+you for your credit card information, and assigns you a PIN account number.
+You can use the PIN to access Voice Support, Automated Support and the
+Game Hints Line. Once your account runs out, you can charge it up again.
+
+3 -- You may also charge up a PIN account using the number 1 (900) call-2-id.
+Then call back at 1(800)ID-GAMES (1(800)434-3627), and use your new PIN to
+receive all the support and hints you wish.
+
+4 -- id Software's Game Hints Line is accessible either using a PIN account
+via 1 (800) ID-GAMES (see above), or by calling 1 (900) CALL2-ID, which
+places the call on your phone bill.
+
+ 1. Voice Support
+ Telephone -- 1 (800) id-games
+
+ Lines Open from 12 noon to 10pm Central Time, 7 Days a
+ week ($1.75 per minute). Closed some holidays
+
+ Please have the following information handy.
+ 1. Game title and version number. (The version
+ number can be found on the end text screen.)
+ 2. Your operating system, processor, processor
+ speed and amount of RAM.
+ 3. If you are having a sound, video or modem
+ problem, we need to know the device brand name
+ and model.
+
+ 2. Automated Support
+ Telephone -- 1 (800) id-games
+
+ Lines Open 24 hours a day, 365 days a year, or 366 days
+ in Leap years ($0.25 per minute)
+
+ Please have pencil and paper handy.
+
+ 3. E-mail Support
+ Just send your e-mail to support@idsoftware.com
+
+ We will do our best to respond within 48 hours after
+ receiving your e-mail.
+
+ When sending e-mail, cut and paste the following into your
+ e-mail message and fill in the blanks:
+
+Date:
+Name:
+Phone number:
+E-mail address: (please include this, we redirect tons of mail)
+Game Title:
+Version #:
+Operating system (eg., DOS 6.0 or Windows 95):
+Computer type:
+Processor type:
+Processor speed:
+Video card brand and model: (only if video problem)
+Audio card brand and model: (only if audio problem)
+Modem brand and model: (only if modem problem)
+Network card brand and model: (only if netgame problem)
+Network configuration (eg., NET.CFG file): (only if netgame problem)
+Drivers, protocol stacks, and versions: (eg., lsl v2.14, exp16odi
+v2.33, and ipxodi v3.01) (only if netgame problem)
+If there were any error messages or fault information, report them
+here:
+Please state the problem you encountered:
+Please state how to reproduce the problem:
+
+ 4. Web Support
+ Found at www.idsoftware.com
+
+ Our web support pages provide the same information that's
+ available via Automated Support, except it's free!
+
+ 5. News Sites
+ For information, FAQ, or announcements:
+ rec.games.computer.quake.announce
+ For editing and hecking Quake-related files:
+ rec.games.computer.quake.editing
+ For general Quake discussion:
+ rec.games.computer.quake.misc
+
+ 6. Game Hints Line
+ Telephone -- 1 (800) id-games or 1 (900) call-2-id
+
+ Lines Open 24 hours a day, 365 days a year, or 366 days
+ in Leap years ($0.85 per minute)
+ You must be 18 years of age or have parental permission
+ to call 1 (900) call-2-id.
+
+B. In Europe
+ The help lines in Europe are open 7:30am - 5:00pm GMT,
+ Monday - Friday.
+
+English: +44 01923 209145
+German: +44 (0)1923 209151
+French: +44 (0)1923 209148
+
+C. Problems
+ If you have an unfavorable experience using our services, please
+ send e-mail to 911@idsoftware.com. We would also like to hear
+ from you if you have something positive to share with us. Kindly
+ include your full name, address, phone number, and the problem
+ encountered or information you'd like to tell us about.
|
