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-TECH SUPPORT
-Any of the information listed below could change. Check the id software
-Web Site, at www.idsoftware.com, for updates.
-
-A. Tech Support Options
-id Software does charge for technical support, but we strive to offer
-this service at the lowest cost possible. Because volume on the support
-lines dictate costs, we periodically adjust our rates for Voice Tech
-Support. Check our web site for current pricing.
-
-Paying for Voice or Automated Support
-1 -- You can get Voice Support using a major credit card for a one-time
-shot. The system asks for your credit card number and expiration date,
-then pre-authorizes your credit card for the tech support call. You will
-only be billed for the number of minutes actually used.
-
-2 -- You can assign yourself a rechargeable PIN account. The system prompts
-you for your credit card information, and assigns you a PIN account number.
-You can use the PIN to access Voice Support, Automated Support and the
-Game Hints Line. Once your account runs out, you can charge it up again.
-
-3 -- You may also charge up a PIN account using the number 1 (900) call-2-id.
-Then call back at 1(800)ID-GAMES (1(800)434-3627), and use your new PIN to
-receive all the support and hints you wish.
-
-4 -- id Software's Game Hints Line is accessible either using a PIN account
-via 1 (800) ID-GAMES (see above), or by calling 1 (900) CALL2-ID, which
-places the call on your phone bill.
-
- 1. Voice Support
- Telephone -- 1 (800) id-games
-
- Lines Open from 12 noon to 10pm Central Time, 7 Days a
- week ($1.75 per minute). Closed some holidays
-
- Please have the following information handy.
- 1. Game title and version number. (The version
- number can be found on the end text screen.)
- 2. Your operating system, processor, processor
- speed and amount of RAM.
- 3. If you are having a sound, video or modem
- problem, we need to know the device brand name
- and model.
-
- 2. Automated Support
- Telephone -- 1 (800) id-games
-
- Lines Open 24 hours a day, 365 days a year, or 366 days
- in Leap years ($0.25 per minute)
-
- Please have pencil and paper handy.
-
- 3. E-mail Support
- Just send your e-mail to support@idsoftware.com
-
- We will do our best to respond within 48 hours after
- receiving your e-mail.
-
- When sending e-mail, cut and paste the following into your
- e-mail message and fill in the blanks:
-
-Date:
-Name:
-Phone number:
-E-mail address: (please include this, we redirect tons of mail)
-Game Title:
-Version #:
-Operating system (eg., DOS 6.0 or Windows 95):
-Computer type:
-Processor type:
-Processor speed:
-Video card brand and model: (only if video problem)
-Audio card brand and model: (only if audio problem)
-Modem brand and model: (only if modem problem)
-Network card brand and model: (only if netgame problem)
-Network configuration (eg., NET.CFG file): (only if netgame problem)
-Drivers, protocol stacks, and versions: (eg., lsl v2.14, exp16odi
-v2.33, and ipxodi v3.01) (only if netgame problem)
-If there were any error messages or fault information, report them
-here:
-Please state the problem you encountered:
-Please state how to reproduce the problem:
-
- 4. Web Support
- Found at www.idsoftware.com
-
- Our web support pages provide the same information that's
- available via Automated Support, except it's free!
-
- 5. News Sites
- For information, FAQ, or announcements:
- rec.games.computer.quake.announce
- For editing and hecking Quake-related files:
- rec.games.computer.quake.editing
- For general Quake discussion:
- rec.games.computer.quake.misc
-
- 6. Game Hints Line
- Telephone -- 1 (800) id-games or 1 (900) call-2-id
-
- Lines Open 24 hours a day, 365 days a year, or 366 days
- in Leap years ($0.85 per minute)
- You must be 18 years of age or have parental permission
- to call 1 (900) call-2-id.
-
-B. In Europe
- The help lines in Europe are open 7:30am - 5:00pm GMT,
- Monday - Friday.
-
-English: +44 01923 209145
-German: +44 (0)1923 209151
-French: +44 (0)1923 209148
-
-C. Problems
- If you have an unfavorable experience using our services, please
- send e-mail to 911@idsoftware.com. We would also like to hear
- from you if you have something positive to share with us. Kindly
- include your full name, address, phone number, and the problem
- encountered or information you'd like to tell us about.
+TECH SUPPORT
+Any of the information listed below could change. Check the id software
+Web Site, at www.idsoftware.com, for updates.
+
+A. Tech Support Options
+id Software does charge for technical support, but we strive to offer
+this service at the lowest cost possible. Because volume on the support
+lines dictate costs, we periodically adjust our rates for Voice Tech
+Support. Check our web site for current pricing.
+
+Paying for Voice or Automated Support
+1 -- You can get Voice Support using a major credit card for a one-time
+shot. The system asks for your credit card number and expiration date,
+then pre-authorizes your credit card for the tech support call. You will
+only be billed for the number of minutes actually used.
+
+2 -- You can assign yourself a rechargeable PIN account. The system prompts
+you for your credit card information, and assigns you a PIN account number.
+You can use the PIN to access Voice Support, Automated Support and the
+Game Hints Line. Once your account runs out, you can charge it up again.
+
+3 -- You may also charge up a PIN account using the number 1 (900) call-2-id.
+Then call back at 1(800)ID-GAMES (1(800)434-3627), and use your new PIN to
+receive all the support and hints you wish.
+
+4 -- id Software's Game Hints Line is accessible either using a PIN account
+via 1 (800) ID-GAMES (see above), or by calling 1 (900) CALL2-ID, which
+places the call on your phone bill.
+
+ 1. Voice Support
+ Telephone -- 1 (800) id-games
+
+ Lines Open from 12 noon to 10pm Central Time, 7 Days a
+ week ($1.75 per minute). Closed some holidays
+
+ Please have the following information handy.
+ 1. Game title and version number. (The version
+ number can be found on the end text screen.)
+ 2. Your operating system, processor, processor
+ speed and amount of RAM.
+ 3. If you are having a sound, video or modem
+ problem, we need to know the device brand name
+ and model.
+
+ 2. Automated Support
+ Telephone -- 1 (800) id-games
+
+ Lines Open 24 hours a day, 365 days a year, or 366 days
+ in Leap years ($0.25 per minute)
+
+ Please have pencil and paper handy.
+
+ 3. E-mail Support
+ Just send your e-mail to support@idsoftware.com
+
+ We will do our best to respond within 48 hours after
+ receiving your e-mail.
+
+ When sending e-mail, cut and paste the following into your
+ e-mail message and fill in the blanks:
+
+Date:
+Name:
+Phone number:
+E-mail address: (please include this, we redirect tons of mail)
+Game Title:
+Version #:
+Operating system (eg., DOS 6.0 or Windows 95):
+Computer type:
+Processor type:
+Processor speed:
+Video card brand and model: (only if video problem)
+Audio card brand and model: (only if audio problem)
+Modem brand and model: (only if modem problem)
+Network card brand and model: (only if netgame problem)
+Network configuration (eg., NET.CFG file): (only if netgame problem)
+Drivers, protocol stacks, and versions: (eg., lsl v2.14, exp16odi
+v2.33, and ipxodi v3.01) (only if netgame problem)
+If there were any error messages or fault information, report them
+here:
+Please state the problem you encountered:
+Please state how to reproduce the problem:
+
+ 4. Web Support
+ Found at www.idsoftware.com
+
+ Our web support pages provide the same information that's
+ available via Automated Support, except it's free!
+
+ 5. News Sites
+ For information, FAQ, or announcements:
+ rec.games.computer.quake.announce
+ For editing and hecking Quake-related files:
+ rec.games.computer.quake.editing
+ For general Quake discussion:
+ rec.games.computer.quake.misc
+
+ 6. Game Hints Line
+ Telephone -- 1 (800) id-games or 1 (900) call-2-id
+
+ Lines Open 24 hours a day, 365 days a year, or 366 days
+ in Leap years ($0.85 per minute)
+ You must be 18 years of age or have parental permission
+ to call 1 (900) call-2-id.
+
+B. In Europe
+ The help lines in Europe are open 7:30am - 5:00pm GMT,
+ Monday - Friday.
+
+English: +44 01923 209145
+German: +44 (0)1923 209151
+French: +44 (0)1923 209148
+
+C. Problems
+ If you have an unfavorable experience using our services, please
+ send e-mail to 911@idsoftware.com. We would also like to hear
+ from you if you have something positive to share with us. Kindly
+ include your full name, address, phone number, and the problem
+ encountered or information you'd like to tell us about.